A comprehensive ticket support system with multi-step workflows, customizable panels, status management, assignment, transcripts, and admin tools.

Features

Ticket Panels
Organize tickets into departments with customizable channels, admin roles, role requirements, SLA tracking, and optional discussion threads.

Ticket Buttons
Create clickable buttons for ticket creation with custom labels, emojis, styles, and channel categories.

Name Placeholders:

| Placeholder | Value |
|-------------|-------|
| {username} | User's username |
| {ticket_id} | Ticket ID |

Multi-Step Workflows
Guide users through question-based ticket creation with various input types:
- **Text Short/Long** - Modal text inputs
- **Button Single** - Single choice buttons
- **Select Single/Multiple** - Dropdown selections

Workflows support validation, custom placeholders, and 30-minute session timeout.

Ticket Types
Alternative to workflows - categorize tickets with custom fields (text, textarea, URL, number, select, checkbox, date, email).

Status Management

| Status | Description |
|--------|-------------|
| Open | Awaiting response |
| In Progress | Being worked on |
| Waiting on Customer | Awaiting customer reply |
| Waiting on Staff | Awaiting staff reply |
| Resolved | Issue resolved |
| Closed | Ticket closed |
| Cancelled | Ticket cancelled |

Ticket Assignment
- Claim tickets via button
- Manual assignment via command
- Assignment history tracking
- Auto-assignment option

Ticket Notes
Add internal notes and comments (regular, internal staff-only, or system messages).

Transcripts
Generate and save ticket history when closing:
- Ticket metadata and description
- Discord channel messages (up to 100)
- Database comments and attachments
- Option to DM transcript to ticket creator

Notes
- Transcripts include Discord messages (up to 100)
- Ticket channels can be auto-deleted after closing
- Attachments are permanently stored locally